Posts Tagged ‘Customer Experience’
Sears Lower Prices Equal Expensive Headaches
When I first started on twitter I remember how a few companies were working on improving their customer service by listening to their clients and improving the overall customer experience using twitter and other platforms. A few days ago I read about my friend Chris Brogan’s issue with Dell where his tablet died on him…
Read MoreSears is for my Grandparents & the Best Buy A+ Team Members
My experiences with BestBuy have probably not been the best throughout the years. A few months ago I went through the hassle of exchanging a mouse that I bought at their store which was under manufacturers warranty; Apple and Best Buy made it a bit complicated to exchange. I have to put the fault on…
Read MoreEverything else is Tomato Sauce
While reading Google Plus I ran into the image above that Jeremiah Owyang shared on Google +. Its a new package of Heinz Ketchup shape like a small bottle which allows you to either squeeze the Ketchup out or dip into the bottle. My mind travels into strange thought patterns and once I glanced at…
Read MoreHow a Local Cold Stone’s Bad Customer Service Is Helping me Go Vegan?
The last few weeks I have had my good share of disappointments with how many companies handle the customer experience locally. My two recent mishaps at Doral Bank and a visit to the Casino in San Juan made me analyze even more in detail for the past few weeks how customers are treated overall in…
Read MoreParking Reserved For Employees
While visiting my favorite vegetarian (and probably only) cafeteria in my hometown of Ponce, I always have a huge issue with trying to find parking. First, it is located in an area of Ponce which is not the safest place to park your car and second they have few parking spots in there lot. What…
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