Second Tier Customer

Last Day

If you live in Puerto Rico like me you have to pay a premium on services. I still don’t know why we do it (including myself) when we are getting less services than anywhere else. There are various companies that to my understanding classify Puerto Rico residents as second tier customers. Recently I have seen how two companies doing business in Puerto Rico have increase their fees without improving service.

I wrote about the most recent one AAA in my post Did AAA give me a Toy.   Pony? I was amazed how they decided to put a premium on what was already a very dysfunctional membership locally. In November i decided to leave Netflix and wrote about it in Was I a @netflix Platinum Customer?, @netflix does not allow streaming of movies in Puerto Rico but they still charge the same amount of money for the membership.

What do I mean by second tier customer?

Many companies classify Puerto Rico as International although we are supposedly part of the U.S. This classification normally works to the benefit of the company making warranties and services to suffer while we usually pay a premium on it. Also some companies do not allow online shopping from their websites. These companies who do not allow you to buy from there site for us to go through a third party having to pay a mark up on the item.

Quick list of companies that I have experienced treat Puerto Rico Residents as Second Tier Customers ?

  • Netflix – No online streaming is available but they charge you for it.
  • Sprint – My experience and of others if you call from a non Puerto Rico # with an issue you get the issue resolved.
  • AAA – Benefits are almost impossible to redeem not too many partners. Increased price of membership without improving service.
  • Mercedes Benz – The main dealer Garage Isla Verde sells so many cars they Corporate does not care about customer service issues locally.
  • Apple – Does not ship to Puerto Rico
  • Amazon – “Which doesn’t ship Electronics to Puerto Rico”~@hectorramos
  • Newegg – Shipping fees are extremely high compared to other U.S. Locations
  • – @MichaelDCC

Can you add to the List of Second Tier Customer Service Providers?

Updated – Will be adding suggestions to the list!


  1. Héctor Ramos on January 18, 2011 at 9:45 pm

    Amazon, which doesn’t ship Electronics to Puerto Rico.

    • Raul Colon on January 18, 2011 at 9:50 pm


      Thanks for including that one. I think their is a huge list… Thanks for also including the reason I might need to update mine.

      Will add it to the list.

  2. Prometeo on January 22, 2011 at 2:59 pm

    My experience with Abe Books was terrible. I was going to buy an used book for $1.00 + S/H wich would total $4.99. When I was going to buy it to my surprise the S/H for Puerto Rico is $12.99.

    • Raul Colon on January 22, 2011 at 4:10 pm

      It is great that you where able to share this with us will include it to the list!

      • Prometeo on January 22, 2011 at 5:13 pm

        There an entry about it that will be published in my blog with snap shots and all. Coming soon…

        • Raul Colon on January 22, 2011 at 5:23 pm

          Ok.. Let me know so I can include a link on this blog.