Which Puerto Rico bank wants my business?

I usually remind people that I have worked for and in the Banking Industry for the past 10 years on an off. The only bank I was officially a full time employee of was Doral Bank. I have seen how the bank I so proudly worked for as an employee and consultant had deteriorated in…

Read More

Igniting a Revolution – Mueblerias Berrios Listens

Mueblerias Berrios VIP Event

This is the sixth post of my Igniting a Revolution Series. On rare occasions I get to express my frustrations online. Now days I do it less as I work on subtracting occasions where I spend time on negatively charged events in my life. When I am in a negative situation I first look into how I…

Read More

Ignite a Revolution – The Sharp Valet Attendant

Bar Gitano Condado San Juan Puerto Rico

This is post Four on my Igniting a Revolution Series. As part of my series I will be creating reviews of places that I see are really focused on improving customer service in Puerto Rico from many aspects. Here is a short story on one individual who clearly makes a big difference at one small restaurant. I…

Read More

Ignite a Revolution: Improve Customer Experience

Photo by Raúl Colón

This is post two on my Igniting a Revolution Series. Making your customers feel at home and creating awareness of good customer service is something we all should do. By putting the spotlight on a few places that have it right when it comes to customer service. I might help Ignite some ideas on how…

Read More