Image drawn in Sand of Elmo

For the past 5 years I have moved myself towards working with my creative side. I can confess that I got tired of the corporate performance evaluations, the internal politics, the corporate external politics, and everything that has to do with being the ideal corporate employee (if there is one.) Too rigid for me Working…

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Ideas pop out of everywhere, some of us have ways to nurture them and make them come to life. Some of us need help developing good ideas into projects. Last week I had the privilege of getting invited to the IDEA Innovation Workshop that Dana Montenegro and Angiemille Laratorre from Seriously Creative offer. This half-day…

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Samuel Adams Cherry Wheat

This is post five on my Igniting a Revolution Series. Different to the previous posts where I have focused on the positive side of creating a full customer experience, this time I look into the opposite side of when brands disappoint me.  I touch some of the things local brands like Cerveza Buy can fix when communicating online to…

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Tasty Beer Fries & More at La Taberna Lúpulo

This is post three on my Igniting a Revolution Series. As part of my series I will be creating reviews of places that I see are really focused on improving customer service in Puerto Rico from many aspects. Here is my latest review on a place that clearly focuses on enhancing customer Experience. Back in March I…

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Chattanooga Fountain Trail of Tears photo by Raúl Colón

I have tried in multiple occasions to give my Business phone calls some structure especially my sales calls. For the past year I have been pitching to leads around the world via phone (or Skype) trying to gain new customers. On many occasions I play it by ear but when I finish my call I…

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