Customer Service
A Florist without Flowers?
Every once in a while I run into situations where I don’t understand how someone is operating a business . My uncle (also my #1 Mentor) was talking to me about how difficult it was for him to send flowers to a friend of ours. He had to stop at a few places before he…
Read MoreThey have an offer you can’t refuse
One of my favorite movies is the Godfather. One of the most important lines throughout The Godfather Collection (The Godfather/ The Godfather – Part II/ The Godfather – Part III) (amazon affiliate link) is the famous I have an offer you can’t refuse. There are many personal and business lessons that can be learned from watching…
Read More5 Reasons Why A Print Made Me Smile
My business cards where delivered today after having the pleasure to work with great people in the process. A few weeks ago I changed the look of CIMA IT Solutions with the help of @ricklipsett’s talent by designing the logo of this blog and my corporate logo. I was very happy with @ricklipsett’s work and since…
Read MoreSecond Tier Customer
If you live in Puerto Rico like me you have to pay a premium on services. I still don’t know why we do it (including myself) when we are getting less services than anywhere else. There are various companies that to my understanding classify Puerto Rico residents as second tier customers. Recently I have seen…
Read MoreDid AAA give me a Toy Pony?
I am not sure if most of you have seen the commercials of Ally Bank depicting how some banks treat their new customers better than their existing customers. My favorite commercial of that series (which I have included below) is about a little girl offered a pony and given a toy and the other one…
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