Customer Service 10 - Raul Colon - photographer, digital marketer & writer living on the beach in Puerto Rico.

Identifying Love In Your Client Relationships

No it is not that Kind of Love I am writing about Every morning I go over my favorite blogs and try to internalize what they write. After reading this great blog post (Love: How the essence of a brand fuels its purpose.) from Olivier Blanchard @thebrandbuilder I made the task to identify how long I…

Get Treated Like a Celebrity “La Casita Blanca”

No need to be the Mayor of Foursquare or even an actual politician or celebrity I am a big fan of Foursquare and I can confess I use it daily. I try to check-in at most places, like I did on my visit to La Casita Blanca, I visit with hope than local business owners and…

Is Protecting Customer Information a Priority for Them?

Today I was sent a tweet that Banco Popular (@mibanco) sent to its followers communicating that their site was down and they could log in to another site including a link. [blackbirdpie url=”http://twitter.com/mibanco/status/16864920688″] A fellow friend sent me the link to validate if it was authentic or not. I normally do not follow @mibanco (since…