Keep Your Head Out of The Sand

Are you or your company hiding away from Customer Service Issues I am a big advocate for great customer service and most of the time I am very disappointed on how most companies and their representatives treat their customers. I bump into so many issues in many industries that I normally write only of the…

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5+ Actions Demonstrating Great Customer Service

How Customer Service Should be Everywhere!   As I Landed at the Fort Lauderdale airport I was amazed by the great customer service I received by a flight attendant named Edgardo. He resembled my most admired French Professor in College named Edgardo (his voice and actions where almost as he was my professor Edgardo’s Twin).…

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Quickest Gun on the Web

A Quick Reaction Is Key Two nights ago while boarding my @jetblue flight returning from my Disney vacation and part of my #AYCJ I had the worst experience with a @jetblue crewmember I have had since I became a loyal customer. I quickly tweeted out of frustration my situation while walking from the beginning of…

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Going the Extra Mile

Making the Difference These last few days I have been moving to a new place and also traveling on my #AYCJ JetBlue Pass.I spent the last week at a Disney Resort and started my vacation flying out of Ponce where everything started off great. I have been on a Easter Egg Hunt for the precious…

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Using your Network of Trust for Quality Service

Good & Bad Customer Service at Car Dealerships For the last few years I have been fighting consistently against bad customer service. I will start you off with the bad customer service so we can get end with the positive side of the story. My most recent nightmare was while shopping for a car at…

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