Thank You & A Good First Impression Might Help You Engage
Having the opportunity to break geographical barriers via my blog and twitter I am always in constant contact with people that are interested in traveling to Puerto Rico.
In my efforts to help tourism on the Island I have been very outspoken on the things many of us can do to help the Tourism Industry improve the probability of someone choosing the Island as a location.
Last night @mzelma sent a tweet my way informing @Tifannyrom that I lived on the Island and that I might be able to help her in choosing Puerto Rico as a Destination.
[blackbirdpie url=”http://twitter.com/#!/mzelma/status/71005189284429824″]
Once I confirmed @tifannyrom was interested in visiting I got very excited and I followed up with my first recommendation to go to Culebra and stay at my friends @mark_hayward’s Palmetto Guesthouse.
[blackbirdpie url=”http://twitter.com/#!/rj_c/status/71006259842785280″]
My second recommendation was based on my two favorite hotels in San Juan the @sanjuanmarriott and @laconcharesort.
[blackbirdpie url=”http://twitter.com/#!/rj_c/status/71023411954073600″]
I also made my recommendation on my favorite restaurant Pikayo from Celebrity Chef @wilobenet.
[blackbirdpie url=”http://twitter.com/#!/rj_c/status/71023742310035457″]
I got a quick reply from @mark_hayward thanking me for thinking of them. If you have not met @mark_hayward or read his blog and tweets you would be able to know what an awesome guy he really is. He is always helping out others and being very thankful. After reading @garyvee’s Thank You Economy I can clearly say that @mark_hayward is a pure example of a business supporting the Thank You Economy.
Minutes later I saw a tweet that really confused me completely coming from @laconcharesort. I am still not sure what they where thinking:
[blackbirdpie url=”http://twitter.com/#!/laconcharesort/status/71040250071351296″]
From my perspective I had recommended @laconcharesort to help them sell a room and gain a guest like @Tifannyrom which if you see has good following online. Instead of focusing on the guest and being grateful that I did some leg work (business development without compensation) they decided to pat themselves on the back and on write how great they are.
[blackbirdpie url=”http://twitter.com/#!/rj_c/status/71046108494839808″]
Honestly I have stayed at @laconcharesort and I have to say that there staff is awesome and the arrogance I perceived in that tweet is nothing I have experienced while visiting the hotel. I understand it is difficult to communicate 140 characters but not sure how bragging about how great you are is really going to help your effort.
I try to be grateful for the things people do for me. If someone did something to help me get a client or a lead I do the following:
- Thank them for the effort since I need to appreciate that someone is bringing me business without receiving compensation.
- Look for a way to entice or inspire that possible customer or lead into buying my services by offering help or assistance.
- Think of how I can repeat this behavior so I can have more people selling for me is a topic @ducttape talks about in the The Referral Engine: Teaching Your Business to Market Itself
(Amazon Affiliate Link).
- I try to do something special or payback what was given to me in one way or the other.
As I was finishing the touches on this post we got the following tweet from @laconcharesort
[blackbirdpie url=”http://twitter.com/#!/laconcharesort/status/71198069991030784″]
I guess @laconcharesort needs to work on establishing a relationship with the client and being grateful before trying to use humor. I have to say that first impressions, whether on or offline, count.
What are your thoughts? What would have you done if somebody is referring your customers?
How would you engage with the person that referred you business and the lead?
photo credit by lindsay.dee.bunny
Thanks again for your help- twitter is such an amazing resource. The thing is, I will research the options you provided FIRST. Social media is so new to many businesses, and while I am thrilled to see them participating- I agree, a thank you goes a long way.
@mark_hayward has it right. He engaged quickly on twitter and then followed up with a personal dm to me. The @SanJuanMarriott:twitter also did a great job- they responded to the intial tweet, followed back and then quickly responded to a DM I sent them.
It’s so important for businesses to be part of the conversation. Twitter is free. Its an investment of time and energy, but so worth the rapport it builds with potential customers.
Thanks again for all of your help and guidance.
Tiffany,
The sad part is that they have been on twitter for longer than you would think. It is the resistance of not wanting to learn from there mistakes. I have made similar mistakes but I have never been scared of apologizing and making sure it does not happen again.
Thanks for stopping by.
You’re right, though, first impressions are so important! And Tiffany, take me with you to PR lol
Hay! Randi- you crack me up. I will make sure to tweet, blog, and vlog every minute of it!
Randi,
You are more than welcomed to come and visit the Island. We are currently planning the 140 conference in San Juan if you guys want to join let us know.
Raul, very well said on all parts. Engaging is what the Twitter platform is about. It takes the idea of sharing ones passion to new and interested people. And in the process, your gentle reminder and Gary Vanynerchuck’s very pointed lessons show that at the core of it we’re all people and we want to know that our contribution is important, meaningful and appreciated.
Thank you!
And, as a PS, @twitter-22664094:disqus is a wonderful person and people are willing to help her because she is willing to help so many others.
Sara,
Thanks so much for weighing. Engagement is what it’s all about. My relationship with you is proof of that.
I met @twitter-22664094:disqus last night via twitter and I am already very impressed with her. It is great o meet people like her and yourself.
I really appreciate her inviting her community to my blog and having the opportunity of exchanging ideas.
As for Gary Vaynerchuk I had the opportunity to meet him in person and was also very impressed (like everybody that meets him).
Thank you for leaving your thoughts.
The “thank you” is bigger than twitter, its a big demonstration of courtesy. But, via twitter it goes for the record. It’s a magnified word of mouth. I’m not an twitter expert, but I’m trying my best. They should, too.
Bianca,
You are awesome at engaging I have observed you these past few weeks. It all boils down to the social part and common sense. You keep on doing a great job!