I had this post scheduled to come out the next few days but since I saw how I am not the only one dissapointed with Netflix I decided to publish this today. This is another post how Netflix has dissapointed me in the past.
I was a satisfied @netflix customer until they decided to raise my prices last November while their service was limited. I cancelled Netflix and also wrote “Was I a @netflix Platinum Customer?” back in November.
I have a bank account that is my emergency fund. I never even look at that account especially since the funds in that account are for extreme emergencies. I only check that account every once in a while. Since I am a new dad, there are even more tasks added to my already busy schedule that I really did not look at the bank account for a quite a long time. A few days ago I decided to look at my bank account and I realized I was getting charged over $21 from Netflix. When I told them I cancelled the service, they told me that yes it was cancelled but they where charging me for another Netflix account. They quickly told me to call my bank and report fraud.
It was not Fraud
Back in October of 2008 I had given someone a Netflix gift card so they could try it out for 6 months. The curious part was I had only agreed to pay 6 months. After that, I ran into financial hardships add that to the issues I had with having my house foreclosed and many other issues really put my finances out of control (and I have to say that is my fault).
So I called Netflix and they did say that they had sent the last movie in October and November 2008. Which means the subscription was not even used. So since 2008 Netflix has charged me over $700 for movies that where not returned.
As a customer I put my trust in them by investing in their services. I tried to get them another customer to try their service. And you know what they decided to do about my situation? They told me they would reimburse the last $21 dollars that where charged to my account and would keeping the rest.
Different to other places I was not even offered the opportunity to talk to a manager and after I requested one and spending a few hours on the phone I realized that they where clearly not going to do anything about it. They really did not care that I paid for two accounts.
I was clearly planning to return with them since they offer streaming to Puerto Rico but with the gift card incident, I am clearly not going to support them.
Kicking the Person when they are Down
Netflix clearly takes advantages of these situations although they could see the account had no activity. I had originally bought a gift card, and the amount charged to my account was ridiculous. They clearly said it was their business model and I am not the only one it has happened to. I have to say it was my fault for trusting Netflix in doing the right thing but then again you can clearly see they are another greedy Corporation just trying to take money away from our pockets not really caring for their customers.
Was this completely legal or ethical? I will let you be the judge.
I can clearly give them an F in customer service and I have no doubt about that. Are there any more Netflix stories regarding accounts being charged that where dormant and it was clear the person did not use the service.
They Don’t want to ship DVD’s but I have to Mail my complaint
I tried to contact @netflix but they said I had to send a letter via Snail Mail ( yes it’s 2011 and I have to mail a complaint). I guess they try there best in creating more business for the USPS but really don’t want to deal with solving an issue like mine.
As of the moment @netflix’s has replied with a few tweets that have not provided me a solution or an answer.