Quick Fix of a Mistake Followed up By Excellent Customer Service

Photos of Raul Colon Web Developer Puerto Rico

For those of you that are reading this post and don’t know me personally, I can tell you that I am very loyal to the people that give me good customer service. There are also services that are unique and most of us feel safer going to the same person over and over again even when the service is no longer the same. I have been going to the same hair stylist for over 10+ years.

At first he was excellent at customer service and would strive very hard to make the process of getting a hair cut very hassle free and enjoyable. The years have gone by and even though he still is great at what he does, it has become a bit difficult to get a hold of him most of the time. Time is something you and I end up needing and wanting more of. Even when I get a hold of him I have to sit and wait until he takes care of other customers which can run me into loosing a few hours at a place the phrase “Too Much Information being shared” is not something they go by.

Finally yesterday I decided to give a new salon that opened up 3 minutes within walking distance from my house and I decided to call for an appointment. When I called I was greeted by the owner of the place which politely told me they did not provide haircuts to gentleman. As I hung up I had a flashback of what Tabatha from “Tabatha’s Salon Makeover” would say; at a new place with no customers rejecting possible new ones is not the way to go. I have gone by the place on a few occasions and I did see most of their stylist sitting down waiting on customers to come in (they have only been open for a few weeks two the most). Minutes after the owner hung up, she called me to apologize and indicated that they did have a stylist who could take care of me. I decided to make an appointment. I arrived at the place and was surprised of how fascinating the place was on the inside. They quickly greeted me, made an assessment on how they recommended to cut and style my hair.

The staff was extremely polite and I really felt at home enjoying the environment that  was around me; a lot better than at the other salon I have been visiting for years. I was even offered a complimentary beverage while I was getting my hair cut. The attention to detail of my experience made up for the initial glitch which they quickly corrected.

The overall experience was unique and I have to say that I will probably return as a customer if the experience is repeated.

I really applaud the owner of Glamour Salon for making a quick correction of a small mistake and even offering me a discount to make up for it. I found their prices to be very attractive and affordable (in my opinion with the type of service they are offering they should raise the prices a bit more).

Here in Puerto Rico there are not many places which offer this type of commitment and make sure the customer or clients feels great even when they made a mistake. So if you are in the southern part of the Island I would highly recommend you to stop at Glamour Salon and give it a try you will not regret it.


  1. Wim @ Sales Sells on June 28, 2011 at 10:58 am

    Hi Raul,

    Great that the owner had the courage to admit her mistake and call you back. This blog post is a great example of what good customer service can do for your business. Not only did they win a customer, it also caused you to write this blog post, making the recommendation! Free promotion, that’s what every business wants right? I strongly believe that customer service is the new marketing,  with all people sharing their experiences with each other on the internet.

    Thanks for an excellent read!

    • Raul Colon on June 29, 2011 at 1:44 pm


      Thanks for stopping by and reading. I rarely come by the quality of service this new place gave me. Normally I am complaining about how bad customer services is here on the Island. 

      For me writing this type of post is a lot more satisfying because it gives me hope that others will follow. Extra thanks for the comment!