A Bath Robe, Rubber Duckies & Unique Customer Experience at The Colonnade
A few weeks ago I went to Boston to attend the Inbound Marketing Summit for the second year in a row. Last year I met some awesome people who have taught me a lot and during the year I was able to even get closer to a few individuals who became my friends and I even landed a partnership with Chris Brogan.
My new relationship with Human Business Works as a Strategic Partner gave me a few privileges I did not have last year. One of them was HBW taking care of my conference pass and even better yet the Hotel.
Weeks before I arrived Chris and Rob from Human Business Works communicated that they would take care of the Hotel for me. When I got my confirmation from the very helpful and lovely @wicked_neat I realized I was getting the opportunity to stay at the Colonnade. I had read various tweets and even posts on the Colonnade from the great folks at Human Business Works but I really had no idea what I was going to run into until I arrived.
I arrived a bit later than expected since my flight was delayed. Was able to check in while being very impressed with the beautiful modern decor. I noticed that I did not have to wait for my elevator since one was waiting for me. (During my whole stay I never had to wait for an elevator they are synchronized to a point that one is always available on the bottom floor).
I open the door to my room and I found what has been the most beautifully decorated room I have seen in a hotel. Not even when I was a Road Warrior did I experience such a neat room with such distributed space. I quickly set my bags to go to dinner with my friends @jacqcarly and @chrisbrogan that had been waiting for quite some time since my flight came in very late. We had dinner at the French Brasserie in the hotel Brasserie Jo. I had the opportunity to try a Gin & tonic with fresh cucumbers and ask for the Cauliflower steak (yes that is right a delicious vegetarian plate don’t let the word steak confuse you).
Once I got back from an awesome diner at a great place with awesome company I arrived to a gift from The Colonnade of fresh fruit, cheese and some seltzer water. A note also accompanied it from the Managing Director David J. Colella that I have attached below.
When I went to my bed I realized there was a bathrobe waiting for me that had part of my last name COLONnade. When I decided to hit the shower I found the cutest little gift a Rubber Duckie that I gifted to Daniela and she has enjoyed it greatly.
During my stay I had a few glitches like I always have when I am travelling and I was amazed on how the Colonnade staff where they’re to help me. From opening the door to my room to replacing my room key because I left in the room they exceeded my expectations by making me feel like I was at Home.
If you are going to the Boston area don’t miss the opportunity to stay a few nights at the Colonnade. It is strategically located which is a great convenience but the part where they really stand out is when they make you feel at home and offer excellent customer service.
On Behalf of Daniela she thanks the Colonnade for her Rubber Ducky
What a nice post. . . we absolutely love the photo of Daniela with Colette, the rubber duckie. We’re delighted you were pleased with your stay and look forward to welcoming you again – the next time your travels bring you back to Boston, Massachusetts.
Thanks for the reply. Know I know Colette’s name. @danielalcolon:twitter has become a fan of Colette.
I have been talking about my stay for the last few weeks. Thanks again.