Release the Kracken. #AYCJ Kickoff

  6 Reasons why I fly Jetblue I am on my flight kicking off my @jetblue All You Can Jet Pass 2010 (In route to North Carolina, making a quick stop in New York). I got on the flight and I ran into one of my favorite flight attendants Pablo (given how the economy impacted…

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No Vacation Spots for Juanga :(

Pet Friendly hotel in Rincon, PR A few days ago I received a tweet regarding a girl throwing puppies in a river. I was outraged and very upset (like most of the World who saw the video felt) with the actions I saw on the video. I was sent the following tweets on the issue…

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Using your Network of Trust for Quality Service

Good & Bad Customer Service at Car Dealerships For the last few years I have been fighting consistently against bad customer service. I will start you off with the bad customer service so we can get end with the positive side of the story. My most recent nightmare was while shopping for a car at…

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Identifying Love In Your Client Relationships

No it is not that Kind of Love I am writing about Every morning I go over my favorite blogs and try to internalize what they write. After reading this great blog post (Love: How the essence of a brand fuels its purpose.) from Olivier Blanchard @thebrandbuilder I made the task to identify how long I…

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Nobody’s Perfect, Not even My Favorite Airline

An Example to Follow In Social Media Everyone who is close to me they know I am a Big Fan of U.S. Domestic Airline @Jetblue. I have always admired how their company is so aligned to Customer Service when you compare it to other Airlines. Today while updating myself on the latest posts and news on Mashable…

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