Customer Service 4 - Raul Colon - photographer, digital marketer & writer living on the beach in Puerto Rico.

Thanks to @Otterbox for Sending Another iPhone 4 Reflex Case

A few months ago I was given an Otterbox Reflex Series Case for my iPhone that has caught the eye of many contacts and friends that have seen in. I wrote a review on the Reflex and I am very happy with the Case since my iPhone has fallen many times and it is still…

3 Movies a $700 dollar gift & not even a Thank you from Netflix

I had this post scheduled to come out the next few days but since I saw how I am not the only one dissapointed with Netflix I decided to publish this today. This is another post how Netflix has dissapointed me in the past. I was a satisfied @netflix customer until they decided to raise…

Why Drones and Automating Social Media Can Be an Issue

I am a big advocate of quality customer service and giving your customer what they want. Months ago I wrote about my frustration at this store where the owner of the place finds it extremely important to take the best parking spot. While most of her customers struggle to get a parking spot and sometimes…

If You don’t follow the Rules You Get Kicked Out

We all run into issues where we want to please our customers even when they don’t play by the rules. The Alamo Drafthouse Cinema has a very strict policy to make sure other patrons don’t get affected by inconsiderate customers. I found SHE TEXTED. WE KICKED HER OUT post created by the Alamo Drafthouse Cinema…

Did OtterBox Find the Right Formula to Measure Influence?

Update: After I wrote this post as you can see below the folks at Otterbox made sure to send me what was initially offered. Since them I have received many complimentary items from them for review purposes. Otterbox is a good example on how we all make mistakes but few companies like Otterbox are willing…