Posts by Raul Colon
4 Reasons Sprint Customers Are Becoming Zombies
Does your Service Provider Turn You into a Zombie? I have always been pretty satisfied with @Sprint’s customer service. One of the only Apple Products I don’t own is the IPhone (although that might change) given the fact that it is exclusively sold by ATT (service provider who I have had serious issues in the…
Read MoreKeep Your Head Out of The Sand
Are you or your company hiding away from Customer Service Issues I am a big advocate for great customer service and most of the time I am very disappointed on how most companies and their representatives treat their customers. I bump into so many issues in many industries that I normally write only of the…
Read More5+ Actions Demonstrating Great Customer Service
How Customer Service Should be Everywhere! As I Landed at the Fort Lauderdale airport I was amazed by the great customer service I received by a flight attendant named Edgardo. He resembled my most admired French Professor in College named Edgardo (his voice and actions where almost as he was my professor Edgardo’s Twin).…
Read MoreTo Socialize or Not to Socialize?
Socializing Should not be taken out of the Equation The biggest part of Social Media is the Social part. I read a few weeks ago a very interesting article by @thebrandbuilder (Olivier Blanchard) “The Social and the Media” in which he demonstrated how small details socializing with your customers can make a big difference. Flying on…
Read MoreQuickest Gun on the Web
A Quick Reaction Is Key Two nights ago while boarding my @jetblue flight returning from my Disney vacation and part of my #AYCJ I had the worst experience with a @jetblue crewmember I have had since I became a loyal customer. I quickly tweeted out of frustration my situation while walking from the beginning of…
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