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November 30, 2011 By Leave a Comment

@Coldstonepr’s Bad Customer Service Is Helping me Go Vegan?

The last few weeks I have had my good share of disappointments with how many companies handle the customer experience locally. My two recent mishaps at Doral Bank and a visit to the Casino in San Juan made me analyze even more in detail for the past few weeks how customers are treated overall in [...]

November 29, 2011 By 3 Comments

Excellent Customer Service & Great Food @PFChangs San Juan

Since 2005 when I visited my first PF Changs in Raleigh North Carolina I became enchanted with the place. Their food and drink menu made me a loyal customer. On that occasion I was working for KPMG and we where at a client when my good friends and ex-coworkers decided to check out PF Changs. [...]

November 23, 2011 By 13 Comments

Does @DoralBank & Other Banks Care About Customer Service?

One of the industries that care even less about their customers than other industries lately is the banking industry.  Globally banks are there to find ways in which they can play with our money and eventually keep it. I have been a customer of Doral Bank since I became an employee in 2006 (I left [...]

November 22, 2011 By Leave a Comment

Luck defines your experience at Sheraton PR Casino @StarwoodBuzz

I love gambling although I don’t gamble as often as years ago given how little I can risk of my income now days. Years before I use to visit a Casino at least every two weeks now it is more like every 6 months and my budget is a significantly smaller. A few days ago [...]

November 14, 2011 By Leave a Comment

Two ISPs (Sprint & Choice) that Don’t Make One

I have been having issues with my Internet Service Provider (Choice Cable) for quite some time. I have been under an enormous amount of pressure to get a lot of things out of the way and I have sadly ran into issues of not having internet and that slowing me down. Overall I have been [...]

November 11, 2011 By Leave a Comment

8 Lessons From Bartending that help me run a Small Business

I hardly go out and I only drink on special occasions. A few months ago my good friend @kelvinlomboy said that he was in my hometown of Ponce visiting and having drinks with friends. I reached the bar and met up with Kelvin when a few minutes later a waitress approaches us to ask us [...]

November 10, 2011 By Leave a Comment

Closing Communications Will Make You Miss Out on Opportunities

I have a bad habit of walking into establishments like restaurants, ice cream parlors, comic book stores, or any type of establishments that you can imagine and find what I like about it but I immediately shift towards what it might be missing. Identifying What I like about the Place For me it might be [...]

November 9, 2011 By 2 Comments

Internal Innovation vs. Outsourcing #KTCO

  I was invited by the great folks at Kitchen Table Companies (Affiliate Link) to be a guest on their weekly show Kitchen Table Talks on The Pulse Network and here is how it went. After listening to the Audio I went ahead and ordered a new Microphone. I really want to thank @joesorge and [...]

November 3, 2011 By 4 Comments

Is Time Your Currency?

Two days ago I watched the movie “In Time“. Since Daniela (10 month old daughter) arrived I have not been going to the movies as often as I did previously and the previous movie I watched in a theater was months ago when I went to see Bridesmaids. I went into the movie not knowing [...]

November 2, 2011 By Leave a Comment

Making My Clients Happy is my Priority

Many people might say that they try to make their clients happy but at the end of the day it is really not what they practice. I also have to admit that making your clients happy is not an easy task to do. In some occasions you might have to step away from some clients [...]