Much Needed Change

As a small business owner there are days where I feel I did not get as many things done, as I wanted. On many of these occasions I later realize I was being too hard on myself.  I probably planned more things than what I could complete in one day which is a topic I …

Working During the Holidays

  This time of the year is when usually everything for me turns upside down. I am not saying I don’t enjoy Christmas. Since graduating from college, I worked for a Big 4 CPA firm and other large consulting companies p through today that I work on my own, November, December, and January are months …

Effective Thought Sharing

Finding things in common between people can be difficult. Even when you are looking at what you might think is the simplest form of a visual element, can turn into something very complex for someone else who is looking at it. Putting words together When I write, I simply type words and formulate messages that …

Visualizing the Impact Equation

A book that covers online communications and starts with the phrase: “Ceci n’est pas un social networking book” Is a book I definitely want to read! Before I continue writing about this great book that helps us understand how communicate and create relationships with current emerging technologies, I want to explain that I am a …

Seriously Creative IDEA Engineering

Ideas pop out of everywhere, some of us have ways to nurture them and make them come to life. Some of us need help developing good ideas into projects. Last week I had the privilege of getting invited to the IDEA Innovation Workshop that Dana Montenegro and Angiemille Laratorre from Seriously Creative offer. This half-day …

Cerveza Buye Elves

This is post five on my Igniting a Revolution Series. Different to the previous posts where I have focused on the positive side of creating a full customer experience, this time I look into the opposite side of when brands disappoint me.  I touch some of the things local brands like Cerveza Buye can fix when communicating online to …

Tasty Beer Fries & More at La Taberna Lúpulo

This is post three on my Igniting a Revolution Series. As part of my series I will be creating reviews of places that I see are really focused on improving customer service in Puerto Rico from many aspects. Here is my latest review on a place that clearly focuses on enhancing customer Experience. Back in March I …

Return to the Gym

For some reason when we leave the gym it is so difficult to go back. I guess thinking of what we have to sacrifice to get back to where we left off can only make it harder on us. The reality is there are no shortcuts when it comes to fitness.  Your best bet is …

Connecting Value, Quality, & Price

Some people around me love to splurge money on things I consider are not important. I see they mostly do it when it involves a sale or they think they are getting a great deal. On occasions I hear people complain of how pricey a restaurant is. When I ask if anything went wrong the …

Aligning Sales Calls with Proposals

I have tried in multiple occasions to give my Business phone calls some structure especially my sales calls. For the past year I have been pitching to leads around the world via phone (or Skype) trying to gain new customers. On many occasions I play it by ear but when I finish my call I …