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August 20, 2010 By Leave a Comment

Using your Network of Trust for Quality Service

Good & Bad Customer Service at Car Dealerships For the last few years I have been fighting consistently against bad customer service. I will start you off with the bad customer service so we can get end with the positive side of the story. My most recent nightmare was while shopping for a car at [...]

August 16, 2010 By Leave a Comment

Identifying Love In Your Client Relationships

No it is not that Kind of Love I am writing about Every morning I go over my favorite blogs and try to internalize what they write. After reading this great blog post (Love: How the essence of a brand fuels its purpose.) from Olivier Blanchard @thebrandbuilder I made the task to identify how long I [...]

July 30, 2010 By Leave a Comment

Get Treated Like a Celebrity “La Casita Blanca”

No need to be the Mayor of Foursquare or even an actual politician or celebrity I am a big fan of Foursquare and I can confess I use it daily. I try to check-in at most places I visit with hope than local business owners and management will hand out some type of perks. As of [...]

July 27, 2010 By Leave a Comment

Being Motivated by Man’s Best Friend

Keep moving Forward These last few days I had the opportunity to relax and disconnect from the efforts I am currently running. Ever since I started my own consulting practice CIMA IT Solutions Corp. I have not been able to disconnect from all the efforts I am running (because I enjoy all the efforts I get [...]

June 23, 2010 By Leave a Comment

Is Protecting Customer Information a Priority for Them?

Today I was sent a tweet that Banco Popular (@mibanco) sent to its followers communicating that their site was down and they could log in to another site including a link. A fellow friend sent me the link to validate if it was authentic or not. I normally do not follow @mibanco (since I will [...]

June 6, 2010 By Leave a Comment

Are you a Chicken or a Pig?

Reading the blog of one of my favorite tweeps @karimacatherine I bumped into a good analogy on project management and business types. She related Chickens with Pigs and makes an explanation on how both types are described and the individual characteristics of each. I was able to identify with both although I am working more [...]