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October 10, 2010 By Leave a Comment

Start of the Referral Engine…

Great Knowledge for Any Business Managing referrals! During my attendance at the Inbound Marketing Summit (#IMS10) I had the opportunity to listen to John Jantsch and his presentation ”The Realities of Referral – How and why companies really generate referrals“. His presentation was really refreshing information and a perspective of Social Media and marketing that many [...]

October 6, 2010 By Leave a Comment

Follow Along #IMS10 (Inbound Marketing Summit)

Here at the Inbound Marketing Summit The last day of the #AYCJ and it was a fun month. Today I am at the  “Inbound Marketing Summit” waiting to listen to some great presentations. I found out about the summit via @chrisbrogan. If you are interested in following along the speakers and agenda feel free to [...]

October 4, 2010 By Leave a Comment

Let the Brand Loyalists do the work!

As a @jetblue brand loyalist I have to spread the word! A few days ago I took my last leg on the #AYCJ pass I bought. I still have to get back on @jetblue to get back home on Saturday but I am more than happy that I made this great investment. Today while  reading [...]

September 29, 2010 By Leave a Comment

4 Reasons Sprint Customers Are Becoming Zombies

Does your Service Provider Turn You into a Zombie? I have always been pretty satisfied with @Sprint’s customer service. One of the only Apple Products I don’t own is the IPhone (although that might change) given the fact that it is exclusively sold by ATT (service provider who I have had serious issues in the [...]

September 25, 2010 By Leave a Comment

Keep Your Head Out of The Sand

Are you or your company hiding away from Customer Service Issues I am a big advocate for great customer service and most of the time I am very disappointed on how most companies and their representatives treat their customers. I bump into so many issues in many industries that I normally write only of the [...]

September 24, 2010 By Leave a Comment

5+ Actions Demonstrating Great Customer Service

How Customer Service Should be Everywhere!   As I Landed at the Fort Lauderdale airport I was amazed by the great customer service I received by a flight attendant named Edgardo. He resembled my most admired French Professor in College named Edgardo (his voice and actions where almost as he was my professor Edgardo’s Twin). [...]

September 24, 2010 By Leave a Comment

To Socialize or Not to Socialize?

Socializing Should not be taken out of the Equation The biggest part of Social Media is the Social part. I read a few weeks ago a very interesting article by @thebrandbuilder (Olivier Blanchard) “The Social and the Media” in which he demonstrated how small details socializing with your customers can make a big difference. Flying on [...]

September 21, 2010 By Leave a Comment

Quickest Gun on the Web

A Quick Reaction Is Key Two nights ago while boarding my @jetblue flight returning from my Disney vacation and part of my #AYCJ I had the worst experience with a @jetblue crewmember I have had since I became a loyal customer. I quickly tweeted out of frustration my situation while walking from the beginning of [...]

September 21, 2010 By Leave a Comment

Going the Extra Mile

Making the Difference These last few days I have been moving to a new place and also traveling on my #AYCJ JetBlue Pass.I spent the last week at a Disney Resort and started my vacation flying out of Ponce where everything started off great. I have been on a Easter Egg Hunt for the precious [...]

September 7, 2010 By Leave a Comment

Release the Kracken. #AYCJ Kickoff

6 Reasons why I fly Jetblue I am on my flight kicking off my @jetblue All You Can Jet Pass 2010 (In route to North Carolina, making a quick stop in New York). I got on the flight and I ran into one of my favorite flight attendants Pablo (given how the economy impacted my [...]